Purchase & Refunds

Price, currency and taxes

The price shown in your Mac App Store storefront at checkout applies to the transaction. Prices may differ by country or region, currency and applicable taxes. A change in the listed price does not create a recurring charge.

Apple handles checkout, payment methods and receipts through the Mac App Store. The applicable Apple entity or billing arrangement is identified in your purchase flow or receipt. Use your Apple Account purchase history to locate a charge. ShotPeg has no website checkout and does not ask for your card details or Apple Account password. Review the Apple Media Services Terms and Conditions for your storefront.

Installation and redownloads

Check before paying that your Mac can run macOS 14 or later. The app includes Apple silicon and Intel code. To redownload, use the Mac App Store with the same Apple Account, subject to Apple’s rules and continued availability. A redownload does not recover screenshots or notes deleted from your Mac. Back up or export material you want to keep.

Refund requests and billing disputes

For a refund, sign in at reportaproblem.apple.com with the Apple Account used for the purchase. Choose “Request a refund,” select the reason and the ShotPeg purchase, and submit the request. If the charge is missing or the tool cannot accept the request, refer to Apple’s refund instructions or contact Apple Support.

Refund eligibility can vary by region and circumstance. These purchase terms do not limit mandatory rights under applicable consumer law. Deleting ShotPeg does not itself request a refund.

Technical support

For problems using ShotPeg, email contact@qingyuanzitech.com. If you need help finding an Apple purchase or understanding a charge, use Apple Support. Never include a full card number, password or verification code in a support message.